Politique de confidentialité

                                   Politique de confidentialité

Last updated: August 2025

JIEYO New Energy Technology Co., Ltd. (hereinafter referred to as “we” or “JIEYO New Energy”) is committed to protecting your privacy. This Privacy Policy aims to detail how we collect, use, store, and protect your personal information when you interact with our website and services. We understand the importance of personal information to you, and therefore, we will do our utmost to ensure the security of your information and transparently inform you about how we process data.

 Part 1: Introduction & Scope

This Privacy Policy applies to all visitors, customers, partners, and users of jieyobattery.com (hereinafter referred to as “the Website”), operated by JIEYO New Energy Technology Co., Ltd. It explains how we handle data you provide directly or indirectly when:

 Visiting our website: When you browse our pages, view product information, or use website functions, we may collect your technical and behavioral data.
 Inquiring about our energy storage products: When you submit product inquiries via online forms, email, or phone, we collect your contact information and business needs.
 Making purchases or requesting quotes: When you submit purchase orders or request product quotes, we collect your identity, contact, business, and transaction-related information.
 Subscribing to newsletters: When you register to receive our newsletters or marketing emails, we collect your email address and preferences.
 Using any other features or contact forms: When you use other interactive features on the website (such as online chat, message boards) or communicate with us through any contact method, we may collect the information you provide.

This policy strictly complies with applicable data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) in the European Union, China’s Personal Information Protection Law (PIPL), and other relevant cross-border e-commerce rules. We are committed to protecting your data privacy with the highest standards globally, regardless of your location.

By continuing to use our website, you accept the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our website.

 Part 2: Personal Data We Collect

To provide you with quality services and optimize your experience, we may collect various categories of personal data from users who interact with our website, submit forms, place orders, or communicate with our team. We only collect data necessary to achieve specific, explicit, and legitimate purposes, and ensure transparency in data collection.

 1. Information You Provide Voluntarily

When you actively interact with us, you may provide us with the following personal information:

 Identity Information: Including your name, company name, job title, and nationality. This information helps us identify you, understand your business background, and provide you with more targeted services.
 Contact Details: Including your email address, phone number, shipping address, and billing address. This information is crucial for us to communicate with you, process orders, ship products, and provide after-sales service.
 Business Information: Including your industry type, product interest, and annual purchase volume. This information helps us better understand your business needs, recommend the most suitable energy storage solutions, and optimize our product and service strategies.
 Message Content: All information you input in inquiry forms, live chat, or email correspondence. This content may include your specific questions, needs, feedback, or suggestions, which we use to respond to your requests and improve our services.

 2. Automatically Collected Information

When you visit our website, we may collect the following information through automated technologies to enhance website functionality and user experience:

 Device & Technical Data: Including your IP address, browser type, operating system, referring URLs (the page you visited before ours), and page interaction data. This data helps us understand how users access and use our website, thereby optimizing website compatibility and performance.
 Behavioral Data: Including pages visited, time spent on site, buttons clicked, and bounce rate. By analyzing this data, we can identify popular content, user preferences, and potential areas for improvement to enhance website usability and attractiveness.
 Location Data: General geolocation inferred from your IP address. This information helps us understand user distribution and may be used to provide regional content or services, but we do not collect precise personal geolocation information.

 3. Payment-Related Information (if applicable)

Please note that we do not directly collect or store your payment card information. All online payments (if applicable) are processed through secure third-party payment service providers (e.g., PayPal or bank transfer platforms). These payment service providers have independent privacy policies and security measures, and your payment information will be submitted directly to them and subject to their privacy policies. We recommend that you review the privacy policies of relevant payment service providers to understand how they handle your payment data.

 4. Marketing Preferences

When you subscribe to our newsletter or download product brochures, we may collect your communication preferences. In addition, we may use cookies or tracking pixels to understand your engagement with marketing content, such as whether you opened our emails or clicked on links within them. This information helps us optimize our marketing strategies and provide you with more relevant and valuable content.

 5. Business Contact Data

If you interact with us as a distributor, reseller, OEM partner, or service provider, we may collect business contact information relevant to our collaboration. This information typically includes company name, contact person’s name, job title, business address, phone, and email, for business communication, contract management, and collaboration coordination.

Important Note: We do not knowingly collect personal data from children under 16. If such data is discovered, it will be deleted promptly. We encourage parents and guardians to supervise their children’s online activities and instruct them not to provide personal information without consent.

 Part 3: How We Use Your Data

We collect and process your personal data to achieve the following clear, legitimate purposes closely related to our business operations. We commit to using your data only to the extent necessary and ensuring that all processing activities comply with applicable laws and regulations.

 1. Responding to Inquiries

When you contact us via website forms, email, or online chat, we use the information you provide to respond to your requests. This includes, but is not limited to:

 Product Inquiries: Answering your questions about the technical specifications, performance, and application scenarios of our energy storage products.
 Technical Support: Providing technical guidance and assistance regarding product installation, maintenance, and troubleshooting.
 Order Status Inquiries: Updating you on the latest progress of your order, including production, shipment, and estimated delivery time.
 General Communication: Addressing your feedback, suggestions, or any other questions to ensure you receive timely and effective responses.

 2. Processing Orders and Deliveries

Your information is crucial for us to complete transactions smoothly and provide logistics services. Specific uses include:

 Generating Quotations and Invoices: Creating detailed quotations and official invoices based on your requirements.
 Coordinating Logistics: Generating shipping labels and coordinating with international logistics providers (e.g., FedEx, DHL, freight agents) to ensure safe and timely delivery of products to their destination.
 After-Sales Communication: Maintaining communication with you after product delivery, providing product usage guidance, and resolving any potential issues.
 Product Warranty Service: Providing corresponding warranty and repair services based on your purchase records and product information.

 3. Personalizing User Experience

We analyze your browsing behavior and preferences (such as products you have viewed or your country/region of origin) to continuously optimize your website experience. This helps us to:

 Improve Website Functionality: Adjust website layout, navigation, and features based on user behavior to better suit your usage habits.
 Provide Relevant Content and Recommendations: Display more relevant products, articles, or solutions based on your interests and browsing history, improving your browsing efficiency and satisfaction.

 4. Improving Our Website and Services

Technical and behavioral data are the foundation for our continuous improvement. By analyzing this data, we can:

 Identify and Resolve Issues: Discover and fix errors and malfunctions on the website to ensure stable operation.
 Optimize Performance: Enhance website loading speed and responsiveness to provide you with a smooth access experience.
 Enhance Usability and Security: Improve the website’s user interface and interaction design, while strengthening security measures to protect your data from unauthorized access.

 5. Marketing and Communications

With your explicit consent, we may send you the following marketing and communication information:

 Product Updates: Information about our latest energy storage products, technological upgrades, or new features.
 Special Offers: Exclusive discounts, promotional activities, or bundled sales programs.
 Newsletters: Regularly sent industry insights, company news, and technical articles.
 Educational Content: Professional knowledge, application cases, and industry trend analysis related to lithium battery systems and energy storage technologies.

You can withdraw your consent and stop receiving marketing communications at any time by using the unsubscribe link in the email or by contacting us.

 6. Legal and Compliance Purposes

We may process your information to fulfill our legal obligations and regulatory requirements, including:

 Export Documentation: Preparing and submitting various export documents and licenses required for international trade.
 Anti-Fraud Screening: Conducting necessary background checks and risk assessments to prevent fraudulent activities.
 Financial Recordkeeping: Retaining necessary transaction and financial records in accordance with accounting and tax regulations.

 Legal Bases for Data Processing

Our legal bases for processing your data include:

 Fulfilling a contract or quote request: When you establish a business relationship with us or request a quote, data processing is necessary to fulfill contractual obligations.
 Obtaining your explicit consent: For marketing activities or certain non-essential data processing, we will obtain your explicit consent before processing.
 Compliance with legal requirements: Data processing carried out to comply with applicable laws, regulations, court orders, or government requests.
 Serving our legitimate business interests: For example, to provide quality customer service, conduct website analysis, and improve products and services, we will process data based on our legitimate business interests after assessing the impact on your rights and freedoms.

We are committed to always adhering to the principles of legality, fairness, and transparency in all data processing activities.

 Part 4: Data Sharing & Third Parties

We highly value your privacy and pledge never to sell or rent your personal data to any third parties for profit. However, to operate efficiently and better serve our users, we may share your data with trusted third parties under the following conditions. We ensure that all data sharing complies with applicable data protection laws and requires third parties to adopt appropriate security and confidentiality measures.

 1. Service Providers and Logistics Partners

To fulfill your orders and manage deliveries, we may share necessary personal information, such as your name, shipping address, and contact number, with logistics providers (e.g., FedEx, DHL, professional freight agents). These partners use your data only to the extent necessary to provide services to us and are bound by strict contractual terms to ensure the security and privacy of your data.

 2. Payment Gateways and Financial Institutions

In cases involving online payments, your transaction details may be securely shared with third-party payment processors (e.g., PayPal or banking systems). These payment processors typically comply with industry security standards such as PCI-DSS (Payment Card Industry Data Security Standard) and are responsible for processing your payment information. We do not directly store your payment card data; all payment processes are completed through these secure third-party platforms.

 3. Website & Marketing Tools

We may use third-party platforms and tools for website hosting, data analysis, and marketing communications. These services include, but are not limited to:

 Website Traffic Analysis: Such as Google Analytics, used to collect anonymous data to help us understand website traffic sources, user behavior, and content preferences, thereby optimizing website performance and user experience.
 Email Marketing: Such as Mailchimp or SMTP services, used to send newsletters, product updates, and marketing emails. These service providers process your email address and communication preferences only according to our instructions.
 SEO or CRM Systems: Used to manage customer relationships, optimize search engine rankings, and improve sales efficiency. These systems may store your contact information and interaction records to help us better serve you.

These partners process your data only on our behalf and are bound by strict confidentiality agreements, ensuring that your data will not be used for other purposes.

 4. Legal and Regulatory Authorities

In the following circumstances, we may be required by law to disclose specific information to government agencies, customs agents, or courts (whether in China or abroad):

 Legal Compliance: To comply with applicable laws, regulations, court orders, or government requests.
 Law Enforcement Requests: To respond to legitimate law enforcement requests, such as investigations into fraud or illegal activities.
 Protection of Rights: When necessary, to protect our legitimate rights, property, or safety, as well as the rights, property, or safety of our users or the public.

 5. Business Transfers

In the event of business transfers such as company mergers, acquisitions, or asset sales, customer data may be transferred as part of the transaction. In such cases, we will ensure that your data continues to be protected under this Privacy Policy, or receives an equivalent level of protection in the new entity.

 6. Affiliate Programs and Distributors

If you are located in a region where we have official distributors or service agents, we may forward your inquiry to them to provide you with faster, localized service. We only work with authorized partners who are bound by confidentiality agreements, ensuring that your data remains protected after sharing.

We commit that all third parties receiving your data will adhere to appropriate data protection and confidentiality standards and take necessary security measures to protect your information.

 Part 5: Cookies & Tracking Technologies

To enhance your browsing experience and analyze user behavior, jieyobattery.com uses cookies and other tracking technologies. These tools help us improve website functionality, personalize content, and monitor website performance. This section will explain in detail the types of cookies, their uses, and how you can manage them.

 1. What Are Cookies

Cookies are small text files stored on your browser or device when you visit a website. They serve various functions, including remembering user preferences, storing login sessions, and tracking user interactions with the website. Cookies enable websites to

“remember” you, providing a more convenient and personalized experience when you revisit.

 2. Types of Cookies We Use

We categorize cookies based on their function and purpose:

 Essential Cookies: These cookies are crucial for the basic operation of the website, such as navigating between different pages or using secure areas of the site. Without these cookies, the website may not function properly, for example, it might not remember your shopping cart contents or login status.
 Performance Cookies: These cookies collect anonymous data about how users interact with the website (e.g., most visited pages or error messages). They help us understand which parts of the website are most popular and which need improvement, thereby optimizing website functionality and user experience. These cookies typically do not collect personally identifiable information.
 Functionality Cookies: These cookies are used to remember your choices, such as your preferred language or country/region. By remembering these preferences, we can provide you with a more personalized experience, so you don’t have to set them again each time you visit.
 Analytics & Tracking Cookies: We use services like Google Analytics to monitor user behavior, page load speed, and visitor demographics. This data helps us understand our audience, optimize content, and evaluate the effectiveness of marketing campaigns. The data collected by these cookies is usually aggregated and anonymous, but may be associated with your IP address.
 Marketing & Retargeting Cookies: With your permission, we may use tracking technologies (e.g., Meta Pixel, Google Ads) to display tailored advertisements to you on other websites or platforms. These cookies record your browsing behavior and interests on our website, allowing us to show you ads relevant to your interests when you visit other sites. This helps us reach potential customers more effectively.

 3. Managing Cookies

Most browsers allow you to accept, reject, or delete cookies through their settings. You can adjust your browser settings according to your preferences to control the use of cookies. Please note that disabling cookies may limit certain features or functionalities of the website; for example, you might not be able to log in to certain services, or the website’s personalization features may be affected.

 Browser Settings: You can find cookie management options in your browser’s “Options” or “Preferences” settings. Typically, you can choose to block all cookies, accept cookies only from specific websites, or receive a notification each time a website tries to set a cookie.
 Third-Party Tools: Some third-party tools and plugins also offer cookie management features, helping you to control online tracking more precisely.

 4. Third-Party Tracking

Some content or features embedded in our website (e.g., YouTube videos, live chat widgets) may set their own cookies. The use of these cookies is subject to the privacy policies of the respective providers, and we have no direct control over them. We recommend that you review the privacy policies of these third-party providers to understand how they handle your data.

We maintain transparency regarding the use of cookies and encourage users to regularly review their browser settings to ensure their privacy preferences are respected.

 Part 6: Data Storage & Security Measures

We take comprehensive measures to safeguard the confidentiality, integrity, and availability of your personal data. This includes multiple layers of technical and organizational safeguards designed to prevent unauthorized access, misuse, or loss of information. We deeply understand the importance of data security and continuously invest resources to enhance our security capabilities.

 1. Data Storage Location

All data collected through jieyobattery.com may be stored on secure servers located in:

 Mainland China: To comply with local operational and regulatory requirements in China, some data may be stored on servers within mainland China.
 International Servers: International servers operated by our hosting or cloud service providers (e.g., for data backup or analytics).

Please note that data may be transferred cross-border in accordance with applicable data protection laws, especially when international communication or delivery is required. We ensure that all cross-border data transfers comply with relevant legal provisions and adopt appropriate protective measures, such as Standard Contractual Clauses (SCCs) or obtaining your explicit consent.

 2. Security Technologies in Use

We employ a range of advanced security technologies to protect your data:

 SSL (Secure Socket Layer) Encryption: Our website uses SSL encryption throughout to ensure the security of your information during data transmission, preventing data interception or tampering. You can confirm that SSL encryption is enabled by the “https” and padlock icon in your browser’s address bar.
 Firewalls, Malware Scanners, and Intrusion Detection Systems: We deploy multi-layered security defenses, including enterprise-grade firewalls, regular malware scans, and real-time intrusion detection systems, to defend against cyberattacks, malware, and unauthorized access attempts.
 Encrypted Storage: All passwords and access credentials are stored using industry-leading encryption protocols, ensuring that even if data is illegally obtained, it remains difficult to decrypt and exploit.
 Access Control: Only authorized personnel can access sensitive data, following strict role-based permission management. This means that each employee can only access the minimum data necessary for their job responsibilities.

 3. Organizational Measures

In addition to technical measures, we also implement strict organizational management measures to enhance data security:

 Regular Employee Training: We regularly conduct data privacy and cybersecurity practice training for our employees to enhance their security awareness and operational compliance.
 Multi-Factor Authentication (MFA): For administrative areas and sensitive systems, we enforce the use of multi-factor authentication, providing an additional layer of security for accounts.
 Routine Audits and Monitoring: We conduct regular security audits and system monitoring to timely detect potential threats or misuse and take corrective actions.
 Strict Confidentiality Agreements: We sign strict confidentiality agreements with all employees, contractors, and third-party service providers, ensuring their confidentiality obligations regarding your data.

 4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., financial or tax regulations). Once the necessary retention period expires, your data will be securely deleted or anonymized to prevent its identification or misuse.

 5. Data Breach Procedure

In the unlikely event of a data breach affecting your personal data, we will notify affected users and relevant regulatory authorities as required by law, and immediately take action to contain and mitigate any potential damage. We have developed a detailed data breach response plan to ensure a rapid and effective response in emergency situations.

We are committed to maintaining the highest level of data protection and continuously improving our security systems to counter evolving cybersecurity threats.

 Part 7: Your Rights & Choices

We respect your rights as a data subject and provide clear options to manage your personal information. Depending on your geographical location (e.g., European Union under GDPR, China under PIPL, or other jurisdictions), you may have the following rights. We are committed to ensuring that you can exercise these rights conveniently.

 1. Right to Access

You have the right to request a copy of the personal data we hold about you, along with an explanation of how it is used. This includes information such as the source of the data, processing purposes, recipients, and data retention periods. We will provide this information in a clear and understandable format.

 2. Right to Rectification

If your data is inaccurate, outdated, or incomplete, you have the right to request that we correct or update this information. We will verify your request and complete the correction within a reasonable timeframe, ensuring your data remains accurate and up-to-date.

 3. Right to Erasure (“Right to Be Forgotten”)

You have the right to request that we delete your personal data in the following circumstances:

 The data is no longer necessary for the purpose for which it was collected.
 You withdraw your consent for data processing (if consent was the legal basis for processing).
 You object to the data processing, and there are no overriding legitimate grounds for continued processing.
 The data was collected or processed unlawfully.

Please note that some data may not be immediately deletable due to legal obligations (e.g., invoicing, regulatory retention requirements). In such cases, we will inform you of the reason for non-deletion and the relevant legal basis.

 4. Right to Restrict or Object to Processing

In certain specific circumstances, you have the right to request that we restrict the processing of your data (e.g., while data accuracy is being verified), or object to the use of your data for direct marketing or profiling. We will assess the situation based on your request and take appropriate measures.

 5. Right to Data Portability

Where applicable, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format, or to request that we transfer your data to another organization. This allows you to have greater control and management over your personal data.

 6. Right to Withdraw Consent

If our processing of your personal data is based on your consent (e.g., for newsletters or analytics), you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. After withdrawing consent, we will cease data processing activities based on that consent.

 7. Right to Lodge a Complaint

If you believe that we are not handling your data appropriately, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first before lodging a complaint with a supervisory authority, so that we have the opportunity to address your concerns.

 How to Exercise These Rights

You can contact us at info@jieyobattery.com with your request. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. To protect the security of your data, we may ask for additional verification information to confirm your identity before processing certain requests.

We are committed to giving you control over your data and ensuring transparency in how it is handled.

 Part 8: Children’s Privacy

We are committed to protecting the privacy of children and minors who visit or interact with our website. Our services and products are primarily designed for businesses, institutions, and adult consumers, and are not intended for individuals under the age of 16. This section will detail our commitment and measures regarding children’s privacy.

 1. No Intentional Collection

We do not knowingly collect, use, or store personal data from children under 16 years of age. Our website design and content are not intended to attract or target children. If we become aware that a child has provided us with personal information without verified parental consent, we will immediately take steps to delete such information from our systems.

 2. Parental Responsibility

If you are a parent or legal guardian and believe that your child has submitted personal data to us, please contact us immediately at info@jieyobattery.com. We will assist in removing any such data and preventing further interactions. We strongly encourage parents and guardians to actively participate in and supervise their children’s online activities to ensure their privacy and safety.

 3. Educational or Demonstration Use

In rare cases where our content is accessed by educational institutions or training programs involving minors, such usage must be supervised by authorized adults, and no personal information should be shared. We do not encourage the use of our products or services for children’s educational purposes without proper supervision.

 4. Compliance with Applicable Laws

We comply with global child protection regulations, including:

 The Children’s Online Privacy Protection Act (COPPA) in the United States: This act outlines the obligations of websites and online services when collecting personal information from children under 13.
 The Personal Information Protection Law (PIPL) in China: This law sets out specific requirements and protective measures for processing personal information of minors.
 The General Data Protection Regulation (GDPR) in the EU: This regulation has clear provisions for processing personal information of children under 16 (some member states may set the age at 13).

Our website is not structured to attract or engage users under 16, and we do not use content or advertising targeted at children. We are committed to creating a safe and compliant online environment, ensuring that the data privacy of all users, especially minors, is fully protected.

 Part 9: Policy Updates & Notifications

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technological developments. It is important that you stay informed about how your data is handled, so we encourage you to regularly review the latest version of this policy.

 1. Reasons for Updates

This policy may be modified for various reasons, including but not limited to:

 Compliance with new data protection laws or regulations: For example, to comply with the requirements of GDPR, PIPL, or other newly enacted privacy regulations in different countries/regions.
 Adoption of new technologies or services: For example, the introduction of new CRM systems, data analytics tools, or third-party service providers, which may affect how we collect and process data.
 Changes in data collection, processing, or storage methods: We may adjust internal processes to improve data processing efficiency or security, and these changes will be reflected in this policy.
 Business expansion or partnerships: When our business scope expands or we establish new partnerships, new data usage scenarios may be involved, and we will update the policy accordingly.

 2. How We Notify You

When we make substantial changes to this policy, we will notify users through one or more of the following methods:

 Posting a prominent notice on our homepage: We will publish an announcement in a conspicuous place on our homepage to remind users that the Privacy Policy has been updated.
 Updating the “Last Updated” date at the top of the policy: By modifying the date at the beginning of the policy, we clearly indicate the latest version of the policy.
 Sending direct email notifications if you have subscribed to our communications: For users who have subscribed to our newsletters or marketing emails, we may directly notify you of significant changes to the policy via email.

We encourage you to visit this page regularly to review the latest version of our Privacy Policy.

 3. Continued Use Constitutes Acceptance

By continuing to use our website or interact with our services after updates are posted, you acknowledge and agree to the revised terms of this Privacy Policy. If you do not agree with any changes, you should discontinue use of our website and contact us with any questions or concerns. Your continued use will be deemed as acceptance of the latest policy.

 Part 10: Contact Information & Data Controller

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, we encourage you to reach out to us. We will do our best to respond promptly and assist you in a clear and transparent manner.

 1. Data Controller Information

The data controller responsible for your personal data under this Privacy Policy is:

JIEYO New Energy Technology Co., Ltd.

Factory Address: Jieyou Industrial Park, Huiyang District, Huizhou City, Guangdong, China

Website: https://jieyobattery.com

Email: info@jieyobattery.com

Phone: +86 (preferred for international business)

This entity determines the purpose and manner in which your personal data is processed.

 2. Data Protection Inquiries

If you have questions about how we collect, use, or protect your data, or if you would like to exercise your rights as outlined in this policy, please email us at info@jieyobattery.com with the subject line: “Privacy Inquiry”. We will process your request as soon as possible.

 3. Complaints or Escalations

If you are unsatisfied with our response, and you are located in a region with an applicable data protection authority, you have the right to lodge a complaint with that authority. We are always committed to handling your data responsibly and compliantly, and we welcome your feedback to continuously improve our privacy protection practices.